Computer Says "No Internet" But Internet Works: Troubleshooting Guide

In today's digital age, having an internet connection is crucial for both personal and professional activities. However, there are times when you encounter the frustrating issue of your computer saying "no internet" even when your internet connection is working properly. This problem can be caused by various factors, including hardware and software issues, and can affect all devices running on the network. In this article, we will discuss the most common reasons why your computer says "no internet" but internet works and provide a troubleshooting guide to help you resolve this issue.

Possible Reasons Why Your Computer Says "No Internet" But Internet Works

1. DNS Issues

The Domain Name System (DNS) is responsible for translating domain names into IP addresses that computers can understand. When there is a problem with the DNS settings, your computer may be unable to access the internet even though your internet connection is working properly.

2. Network Adapter Issues

Your network adapter is responsible for connecting your computer to the internet. If there is a problem with your network adapter, your computer may not be able to connect to the internet even though your internet connection is working properly.

3. Firewall Settings

Firewall software is designed to protect your computer from unauthorized access. However, if the firewall settings are configured incorrectly, it may block your internet connection even though your internet connection is working properly.

4. Outdated or Incorrect Network Drivers

Network drivers are software programs that allow your computer to communicate with the network adapter. If your network drivers are outdated or incorrect, your computer may not be able to connect to the internet even though your internet connection is working properly.

5. Malware Infections

Malware infections can cause a wide range of problems on your computer, including blocking your internet connection. If you suspect that your computer has been infected with malware, you should run a malware scan as soon as possible.

Troubleshooting Guide

Now that you have an idea of the possible reasons why your computer says "no internet" but internet works, let's discuss how to troubleshoot this issue.

1. Check Your Network Settings

The first step in troubleshooting this issue is to check your network settings. To do this, follow these steps:

1. Click on the network icon in the system tray.
2. Click on "Open Network & Internet settings."
3. Click on "Change adapter options."
4. Right-click on your network adapter and select "Properties."
5. Make sure that "Internet Protocol Version 4 (TCP/IPv4)" and "Internet Protocol Version 6 (TCP/IPv6)" are both enabled.
6. Check that the DNS settings are set to "Obtain DNS server address automatically."

2. Restart Your Network Adapter

If there is a problem with your network adapter, restarting it may help resolve the issue. To do this, follow these steps:

1. Click on the network icon in the system tray.
2. Click on "Open Network & Internet settings."
3. Click on "Change adapter options."
4. Right-click on your network adapter and select "Disable."
5. Wait for a few seconds and then right-click on your network adapter again and select "Enable."

3. Disable Your Firewall

If your firewall settings are causing the issue, disabling your firewall may help resolve the issue. To do this, follow these steps:

1. Type "Windows Security" in the search bar and click on "Windows Security app."
2. Click on "Firewall & network protection."
3. Click on "Allow an app through firewall."
4. Click on "Change settings."
5. Find your web browser and make sure it is enabled for both public and private networks

4. Update Your Network Drivers

If your network drivers are outdated or incorrect, updating them may help resolve the issue. To update your network drivers, follow these steps:

1. Type "Device Manager" in the search bar and click on "Device Manager app."
2. Expand the "Network adapters" category.
3. Right-click on your network adapter and select "Update driver."
4. Choose "Search automatically for updated driver software" and follow the on-screen instructions.

5. Run a Malware Scan

If you suspect that your computer has been infected with malware, running a malware scan may help resolve the issue. To run a malware scan, follow these steps:

1. Type "Windows Security" in the search bar and click on "Windows Security app."
2. Click on "Virus & threat protection."
3. Click on "Scan options."
4. Choose "Full scan" and click on "Scan now."

6. Restart Your Computer

If none of the above solutions work, restarting your computer may help resolve the issue. To do this, click on the "Start" button, select "Power," and choose "Restart."

Conclusion

Encountering the issue of your computer saying "no internet" but internet works can be frustrating and time-consuming. However, by following the troubleshooting guide we have provided in this article, you can identify the possible reasons for this issue and resolve it quickly and easily. If the problem persists, it may be a hardware issue, and you should consider contacting a professional for assistance.

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